1800 Sullivan Ave Suite 402 Daly City, CA 94015
Tel: 650.994.7800 Fax: 650.240.1834 Email: campuspt@gmail.com

Thank you for choosing Campus Physical Therapy, Inc. We understand that you have many choices for physical therapy, and we appreciate the trust you have placed in us. The following information will help you prepare for your appointments and become familiar with our office policies.

DOES MY INSURANCE COVER MY SERVICES?

Many health insurance plans provide coverage for medically necessary physical therapy. However, benefits vary by plan and may include referral or authorization requirements, visit limits, copayments, coinsurance, and deductibles.

Verification of insurance benefits does not guarantee payment by your insurance plan. Patients are responsible for applicable copayments, deductibles, coinsurance, noncovered services, and other amounts determined by their insurance plan. Please contact your insurance company or our office if you have questions regarding your coverage or financial responsibility.

WHY IS REGULAR ATTENDANCE IMPORTANT?

Regular attendance helps your physical therapist monitor your progress, evaluate your response to treatment, and safely advance your rehabilitation program. Frequent cancellations, missed visits, or irregular attendance may interrupt continuity of care and delay progress toward your treatment goals.

Please arrive on time and provide at least 24 hours’ notice if you need to cancel or reschedule an appointment. A late-cancellation or missed-appointment fee may apply according to clinic policy. Providing advance notice also allows us to offer the appointment time to another patient who may need care.

WHAT SHOULD I WEAR?

Please dress appropriately for physical therapy, including exercise and movement activities. Wear comfortable, loose-fitting clothing that allows you to move freely and provides appropriate access to the area being evaluated or treated.

Shorts, T-shirts, sleeveless shirts, tank tops, or athletic clothing are recommended depending on the area being treated. Please also bring any glasses, hearing aids, braces, orthotics, or other assistive devices that you normally use and may need during your appointment.

SHOULD I PERFORM MY EXERCISES AT HOME?

Yes. Your home exercise program is an important part of physical therapy and is designed to support your progress between visits. Your physical therapist may prescribe exercises and activities based on your condition, abilities, and treatment goals.

Perform your exercises as instructed. Some muscular effort or gentle stretching may be expected, but stop an exercise if it causes sharp pain, significant worsening of symptoms, dizziness, or another unusual response. Please inform your physical therapist so your program can be adjusted as needed.

WHAT SHOULD I BRING TO MY FIRST VISIT?

Please arrive 25–30 minutes before your scheduled appointment if you have not completed your registration paperwork in advance. We encourage you to complete your forms online or download and complete the intake forms before your appointment.

Please bring:

  • A government-issued photo ID
  • Your current insurance card
  • Your physician’s referral, prescription, or diagnosis documentation, when applicable
  • Any forms, authorizations, notices, or other documentation required by your insurance plan, employer, workers’ compensation carrier, government program, or referring provider
  • Relevant operative reports, imaging reports, or medical records related to your condition
  • A current list of your medications
  • Any brace, orthotic, cane, walker, or other device related to your condition
  • A method of payment for applicable copayments, deductibles, coinsurance, or other patient-responsibility amounts

CAN I RECEIVE PHYSICAL THERAPY WITHOUT A PHYSICIAN’S REFERRAL?

Yes. California law allows eligible patients to receive physical therapy for a limited period without first obtaining a physician’s referral. This is known as direct access.

Direct-access treatment is generally limited to 12 visits or 45 calendar days, whichever occurs first, unless the applicable requirements for continued treatment are met.

Insurance requirements are separate from California direct-access law. Your insurance plan may still require a physician’s referral, authorization, plan of care, or other documentation for coverage.

Please contact our office before scheduling so we can review the requirements that may apply to your care and insurance coverage.